Cisco Finesse integration for Jira
IT Secutity
Jira Service Management integration module with Cisco Finesse to simplify the handling of incoming phone calls by the Call Center operator.
Overview
Call View Page
See, who's calling and which issues was created by the customer. You can select Jira user manually, if plugin does not determine it automatically.
Related issues
Create filters that allow agents look over related issues to the customer. You can use any parameter: Jira username or phone number and display and sort issues you need.
Fill issue's fields automatically
You don't need to fill in customer data. Plugin does it for you!
More details
The Cisco Finesse Integration for Jira extends the Agent features in Jira Service Management by allowing them to create a request by the inbound call.
It helps to check the open Issues immediately when the call becomes into the support team and to inform the customer by the actual status of the request.
Create filters that allow agents to look over related issues to the customer. You can use any parameter: Jira username or phone number, display and sort issues as you need.