Customer Card

Quickly access to all information about the customer who created a service request in Jira Service Management
The "Customer Card" plugin adds a button to the Jira Service Management agent dashboard and provides a transition to the client profile. It allows the Jira SM agent to quickly find, view, and add additional client information who created a service request.

  • View a list of requests previously received from the client
  • View a list of requests from other clients in the client's organization
  • View information from the client profile
  • Create requests with pre-filled fields from a client profile
  • Selecting another client to display all related data
  • Cancel, change or update an existing client requests
Jira Cloud
Jira Data Center